Customer Relationship Management

Do you know who your customers are?

The cellular retail industry has always been highly competitive. As more and more competitors get into the business to get their "piece of the pie", it becomes more and more important to know where your customers come from and how to retain them as customers, especially considering there are more competitive retail options than ever before.

To stay competitive in the marketplace and differentiate your company from others, you need to offer them superior service — and that means you need to know your customer.

CellularManager Celluar POS makes Customer Relationship Management painless. We track customer information so quietly and so thoroughly that you won't even realize all the data being tracked for you...until you start using it to your advantage, that is.

Realize these benefits from CellularManager's CRM Features:

• Centralize your Customer Information — With Real-time data management, your customers can enter any one of your stores and all of their history and information can be pulled up in an instant.
• Track your Customer Habits — What do they like? How do they pay?
• Track your Customer Sources — You have to spend money to make money, and advertising is not cheap. Now, discover for yourself where you're getting the best return on your marketing investment.
• Pull Customer Lists — Is it time for customers to upgrade? Wouldn't you prefer that they upgrade with you? Easily pull the EXACT data you need and BETTER market to your clientele.
• Design & Send Direct E-mail Marketing — Take your customer lists and send them targeted, personalized direct e-mail marketing — FREE for CellularManager clients!
• Create Mailing Labels — When it comes time for mailings, CellularManager can create and print mailing labels for you.
• Create Mail Merges — Export your entire customer list to Microsoft Excel for mail merges.
• Automated Follow-up Tasks — The sale isn't over when that customer walks out the door. Follow up with courtesy calls to your customers. CellularManager can automatically create follow up tasks for your employees to act on and you to track.
• Best Selling Products — Discover which products for sales are the most popular. No point in continuing to stock unpopular items.
• Track Store Productivity — When do your customers shop? Make sure you have more sales associates available when the crowd comes in.
• Unlimited Document Storage — Store your customer's contractual information as well as their photo id's so when the time comes to submit documentation you actually HAVE the documentation.
• Track Customers who Deactivate — Easily find customers in breach of their service contracts

With minimal effort, you can easily get a clear picture of your clientele, their needs, which advertising works, and where to take your business in the next few months or even then next year.

Furthermore, CellularManager offers substantial security and privacy protection for your valuable customer data. Your data is accessed only by your company. Control the access even within your own organization. And with our full suite of integrated marketing tools, you never have to export sensitive data to give to other third-parties for marketing.

CellularManager's integrated CRM capabilities are provided as part of the CellularManager Cellular POS platform free of charge. They allow cellular retailers to better interact with consumers in ways that reflect depeer understandings of each customer's unique needs and preferences — all while offering better security and privacy protections than you could provide on your own.

Build. Maintain. Grow. With CellularManager, collect the right data and use it effectively.

Never lose a customer again...with CellularManager.